Help Center
Quick answers for donors, campaign creators, and community organizers.
Creating a campaign
Sign up, complete your profile, then submit a campaign for review. Once approved, it goes live and you can start sharing it.
Making a donation
You can donate by card or mobile money. Guests without an account can also contribute to public campaigns.
Trust & verification
Campaigns are reviewed before going live. Organizers must complete identity verification before requesting a payout.
Getting support
Need help? Reach out to our support team and we will respond as soon as possible.
Frequently asked questions
Do I need an account to donate?
No. Public campaigns accept guest donations. Creating an account lets you track your giving history and manage campaigns.
When will the campaign organizer receive the funds?
After the campaign ends or reaches its goal, the organizer can request a payout. Payouts are reviewed and released to verified accounts only.
Is my donation secure?
Yes. Donations are processed through trusted payment partners and every transaction is recorded transparently on the platform.
What is a private Qaaraan?
A private Qaaraan is a closed fundraising group for family, friends, or community members. You invite participants and share contributions privately.